Terms & Conditions

01 — PAYMENT

Full payment is required before work begins. Your payment confirms your order and allows Lyssy Dept. to begin preparing your project. Work will not begin until payment has been successfully received and the required client form has been completed.
 

02 — PROJECT START

Your project officially begins once payment and all required project materials have been received. This may include files, photos, videos, logos, text, references, and other information needed to complete your project. If required information is not submitted, your project may be placed on hold until everything needed is received.
 

03 — CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate and complete information, files, and content needed for their project. This includes providing permission to use any photos, videos, logos, fonts, graphics, music, or other materials submitted to Lyssy Dept. Lyssy Dept. is not responsible for copyright issues or mistakes resulting from incorrect information or materials provided by the client.
 

04 — COMMUNICATION

Clients are expected to respond to project-related messages in a timely manner. Communication may take place through email or text. Delays caused by missing information, late responses, or failure to provide required materials may extend the project's turnaround time.
 

05 — TURNAROUND TIME

Turnaround times vary depending on the service and project. Turnaround begins once payment and all required project materials have been received. Estimated turnaround times are not guaranteed and may change depending on project complexity, revisions, client response time, or circumstances outside of Lyssy Dept.'s control.
 

06 — REVISIONS

Revisions are limited based on the service purchased. Clients should provide clear and specific revision requests. Major changes that significantly alter the original project direction or request work outside the original service may require an additional fee.
 

07 — CLIENT APPROVAL

Clients are responsible for carefully reviewing their work before approving the final version. Once a project has been approved, additional changes may require an additional fee. Lyssy Dept. is not responsible for errors that were reviewed and approved by the client.
 

08 — REFUNDS & CANCELLATIONS

Because Lyssy Dept. provides custom creative services, payments are generally non-refundable once work has begun. If you need to cancel before work begins, contact Lyssy Dept. as soon as possible. Refund requests will be reviewed on a case-by-case basis. Once significant work has been completed, a refund may not be available.
 

09 — FINAL FILES

Final files will be delivered in the formats included with the purchased service. Editable or source files such as AI, PSD, INDD, or other working files are not automatically included unless specifically stated in the service description or agreed upon separately.
 

10 — WEBSITE SERVICES

For website projects, clients are responsible for providing the necessary content, images, logos, written information, links, pricing, and other materials. Additional pages, features, functionality, or major changes outside the original project scope may require an additional fee. Clients are responsible for their own website hosting, domain, subscriptions, and third-party services unless ongoing management has been purchased.
 

11 — VIDEO & PHOTO SERVICES

For video and photo editing services, clients are responsible for providing usable files. Lyssy Dept. is not responsible for poor-quality footage, blurry images, missing footage, damaged files, or other issues with materials provided by the client. Third-party music, footage, fonts, images, or other assets may be subject to copyright or licensing restrictions.
 

12 — RUSH PROJECTS

Projects requested with a deadline shorter than the standard turnaround time may be considered rush projects. A rush fee may apply depending on the project and deadline. Lyssy Dept. will confirm whether a rush request can be accommodated before beginning the project.
 

13 — ABANDONED PROJECTS

If a client stops responding or fails to provide required materials for an extended period of time, the project may be placed on hold or considered abandoned. If the client wishes to restart an abandoned project, additional fees may apply depending on the circumstances.
 

14 — ADDITIONAL SERVICES & FEES

Requests outside of the original service purchased may require an additional fee. This may include additional designs, pages, graphics, revisions, editing, concepts, source files, rush requests, or other work not included in the original purchase. Any additional work will be communicated to the client before the work begins.
 

15 — PORTFOLIO USE

Unless otherwise requested in writing, Lyssy Dept. may display completed work in its portfolio, website, social media, marketing materials, and other promotional content.
 

16 — RIGHT TO REFUSE SERVICE

Lyssy Dept. reserves the right to refuse or discontinue a project involving inappropriate, illegal, discriminatory, hateful, fraudulent, or otherwise unacceptable content or behavior. Harassment, threats, or abusive communication will not be tolerated.
 

17 — SERVICE CHANGES

Lyssy Dept. reserves the right to update, modify, add, or remove services and pricing at any time. Changes will not affect services that have already been purchased.
 

18 — AGREEMENT

By purchasing a service from Lyssy Dept., you confirm that you have read, understood, and agreed to these Terms & Conditions. You also acknowledge that you are responsible for providing accurate information, responding to project communications, submitting required materials, and reviewing your final project before approval.
 

Thank you for trusting Lyssy Dept. with your vision.

 

LYSSY DEPT.
Design, Visuals & Other Good Shit.

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